Privacy policy

Last updated: May 6, 2026

Dream of Crystals, operated by HAR SHRI NATH CONSULTANTS, operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Dream of Crystals is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card details, transaction information, payment confirmations, and billing details.
  • Account information including your username, password, preferences, and settings.
  • Transaction information including products viewed, purchased, returned, exchanged, or canceled.
  • Communications with us including messages, emails, and customer support inquiries.
  • Device information including IP address, browser type, device identifiers, and network information.
  • Usage information including browsing activity and interactions with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide information.
  • Automatically through the Services using cookies and similar technologies.
  • From service providers who process information on our behalf.
  • From business partners or third parties as permitted by law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • Provide and improve our Services, process orders, manage accounts, fulfill purchases, arrange shipping, process returns, and personalize your shopping experience.
  • Marketing and advertising, including sending promotional emails and displaying relevant advertisements.
  • Security and fraud prevention, including monitoring suspicious activity and protecting our platform and customers.
  • Customer support and communication, including responding to inquiries and providing updates regarding your orders.
  • Legal compliance, including complying with legal obligations and enforcing our policies.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

  • With Shopify, payment processors, shipping partners, IT providers, customer support providers, and other vendors who help operate our business.
  • With marketing and advertising partners for promotional activities.
  • When required by law or legal process.
  • In connection with business transactions such as mergers or acquisitions.
  • When you request or consent to sharing information with third parties.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties located in other countries.

To learn more about Shopify’s privacy practices, please visit: Shopify Consumer Privacy Policy

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before sharing personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the applicable age of majority.

Security and Retention of Information

We implement reasonable security measures to protect your personal information. However, no online transmission or storage system is completely secure.

We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your information.
  • The right to receive a copy of your information.
  • The right to opt out of marketing communications.

You may exercise your rights by contacting us using the details below.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, you may contact us at:

HAR SHRI NATH CONSULTANTS
Ground Floor, House No. 6661/11
Street No. 2-1/2, Near Maharaja Band
New Hargobind Nagar, Ludhiana
Punjab - 141008, India

Email: info@dreamofcrystals.com